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Create a Runbook

This guide walks you through the process of creating a runbook in Harness Incident Response.

Before You Begin​

Ensure you have:

  • Access to Harness Incident Response
  • Appropriate permissions to create runbooks
  • Access to the integrations you plan to use

Step 1: Design Your Workflow​

  1. Navigate to Incident Response → Runbooks
  2. Click + New Runbook
  3. Enter a name and description for your runbook
  4. Build your workflow:
    • Add actions (Slack notifications, pipeline executions, etc.)
    • Configure action parameters
    • Set up action sequences
    • Define workflow variables

Available Actions​

Choose from these integration categories:

Communication & Collaboration​

Incident Response Automation​

Step 2: Configure Triggers​

After designing your workflow, set up triggers that will initiate your runbook:

  1. Click the Triggers tab
  2. Configure trigger conditions:
    • Alert patterns
    • Service impacts
    • Time windows
    • Manual triggers
  3. Save your trigger configuration

Step 3: Test Your Runbook​

Before deploying to production:

  1. Test in a non-production environment
  2. Validate all notifications
  3. Review pipeline executions
  4. Check integration responses

Best Practices​

  • Start with simple workflows and gradually add complexity
  • Use clear naming conventions for variables
  • Include appropriate stakeholders in notifications
  • Document expected outcomes
  • Set up proper error handling

Next Steps​

Documentation​

Integration Guides​